Team Leader Customer Service

INTERNE VACATURE


TEAM LEADER CUSTOMER SERVICE


Your primary job duties and responsibilities:


•Supervises and aids with planning, directing, and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required.

•Assists workers with day to day problem solving.

•Advises workers on investigating complaints or concerns.

•Reviews, investigates and problem solves, recommends response to customer issues, considering nature and complexity of issues, requirements, and actions of subordinates to ensure settlements are made correctly and satisfactorily.

•Responsible for developing and implementing operations and policies.

•Maintains service level sufficient to accomplish department objectives.

•Authorizes retention of data and preparation of documents for use during governmental or customer inquiries.

•Ensures compliance with established customer service policies and procedures.

•Recommends and implements new procedures.

•Explains to customers, by telephone or letter, action taken on customer service issues, may follow up with customers to see that resolution was satisfactory.

•Identifies system and workflow improvements to enhance the team's efficiency.

•Responsible for the professional development of the customer service staff. Designs and implements programs to improve performance and efficiency.


Job Requirement:


•Bachelor's degree in business, marketing, or a related area

•5+ years of experience in Managing a Customer Service department

•Excellent verbal and written communication skills at all levels of the organization.

•Strong project management skills

•Strong analytical and conceptual skills.

•Ability to work in a team environment.

•Strong leadership abilities.

•Excellent organizational and decision making skills.

•Excellent knowledge of Dutch, English and German, both written and oral, is required.


Interested?


If you are interested in this vacancy, we ask you to respond before March 21st. You can send your CV to either Mirjam (HR) or Gerard Bijsterbosch.


To contact human resources please use our human resources contact form.

Contact Human Resources